Qarar me hum apne tamam sarfeen ki satisfaction, health aur privacy ka behad khayal rakhte hain. Is waja se hamari return policy behad wazeh aur shafaf hai.

1. Return & Exchange Eligibility

Health, Hygiene (safai ke usoolon) aur Personal Care products ki wajah se, khula hua (Opened), istemal shuda (Used), ya jis ki seal tooti hui ho, wo product kisi surat return ya refund nahi ho sakta.

Aap sirf in teen sooraton mein Return ya Exchange claim kar sakte hain:

• Wrong Product Delivered: Aap ko order kiye gaye product ke ilawa koi dosri item bhej di gayi ho.
• Damaged in Transit: Delivery ke dauran parcel toot phoot ka shikar ho gaya ho ya seal pehle se tooti hui ho.
• Unopened & Sealed Pack: Product bilkul sealed, unopened aur original condition mein ho (aaj se 7 din ke andar).

2. How to Claim a Return

Agar aap ko koi damaged ya ghalt parcel mila hai, toh parcel masool hone ke 24 se 48 ghante ke andar hamare official WhatsApp number 03212893455 par rabta karein.

Requirement: Verification ke liye parcel ko kholte waqt ki aik choti Unboxing Video ya saaf Pictures bhejna zaroori hain taake hum courier company se maamla utha sakein.

Verification ke baad aap ko 2 se 3 dino ke andar naya/replacement parcel bhej diya jaye ga.

3. Refund Process

Agar aap ka claim verify ho jata hai aur aap replacement ki bajaye Refund chahte hain (unopened products par), toh aap ka refund process kar diya jaye ga.

Courier/Delivery charges (PKR 250-300) katnay ke baad baqi ki poori raqam aap ke JazzCash, EasyPaisa ya Bank Account mein 3 se 5 karobari dino (business days) mein transfer kar di jaye gi.